Last Updated: August 19, 2025
Cancellation Eligibility
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Pre-Shipment: Cancel anytime before your order enters "Processing" status (typically within 1 hour of placement).
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Post-Shipment: Cannot be canceled; follow our Returns & Refunds Policy.
Cancellation Timeframe
| Order Status | Action Allowed |
|---|---|
| Payment Authorized | Free cancellation (100% refund) |
| Processing (1-2 business days) | Cancellation not guaranteed - contact us immediately |
| Shipped | Not eligible for cancellation |
How to Cancel
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Submit Request: Email help@greatbuffalo.store with:
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Subject: "CANCEL ORDER #[Your Order Number]"
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Body: Full name + billing address
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Confirmation: We reply within 1 business hour with:
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Cancellation confirmation, OR
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Shipment notification if unable to cancel
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Refund Process
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Timing: 24 hours after cancellation approval
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Method: Original payment card
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Statement Descriptor: "GREAT BUFFALO"
Key Limitations
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Orders using discount codes >10% require manual review
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Custom-built bicycles cannot be canceled after 30 minutes
Urgent Cancellations
Phone: +1 (313) 767-4855 (Mon-Fri 8AM-6PM CT)
Note: Email is preferred for documentation
CONTACT INFORMATION
We’d love to connect with fellow cycling enthusiasts! Whether you have questions about bikes, riding tips, or just want to share your cycling stories, we’re here to listen. Your feedback and ideas help us keep the spirit of two wheels alive.
1918 Catalina Dr, Jackson, Mississippi 39204
+1 (313) 767-4855
help@greatbuffalo.store
Customer Support Hours:
Monday–Friday: 8:00 AM – 6:00 PM CST
Saturday: 9:00 AM – 2:00 PM CST
Sunday: Closed