Cancellation Policy
Last Updated: August 19, 2025
Cancellation Eligibility
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Pre-Shipment: Cancel anytime before your order enters "Processing" status (typically within 1 hour of placement).
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Post-Shipment: Cannot be canceled; follow our Returns & Refunds Policy.
Cancellation Timeframe
| Order Status | Action Allowed |
|---|---|
| Payment Authorized | Free cancellation (100% refund) |
| Processing (1-2 business days) | Cancellation not guaranteed - contact us immediately |
| Shipped | Not eligible for cancellation |
How to Cancel
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Submit Request: Email help@greatbuffalo.store with:
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Subject: "CANCEL ORDER #[Your Order Number]"
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Body: Full name + billing address
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Confirmation: We reply within 1 business hour with:
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Cancellation confirmation, OR
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Shipment notification if unable to cancel
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Refund Process
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Timing: 24 hours after cancellation approval
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Method: Original payment card
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Statement Descriptor: "GREAT BUFFALO"
Key Limitations
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Orders using discount codes >10% require manual review
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Custom-built bicycles cannot be canceled after 30 minutes
Urgent Cancellations
Phone: +1 (313) 767-4855 (Mon-Fri 8AM-6PM CT)
Note: Email is preferred for documentation