Reach Out – We’re Here to Help

At Great Buffalo, your satisfaction is our priority. Whether you have questions about our bicycles, need support with an order, or seek expert advice, our dedicated U.S.-based team is ready to assist.

Customer Support Hours:
Monday–Friday: 8:00 AM – 6:00 PM CST
Saturday: 9:00 AM – 2:00 PM CST
Sunday: Closed

Contact Methods:

• Phone: +1 (313) 767-4855
  (Expect a response within 2 business hours during support hours)

• Email: help@greatbuffalo.store
  (Replies guaranteed within 24 business hours)

Business Address (Operations & Returns):
Great Buffalo
1918 Catalina Dr
Jackson, Mississippi 39204

For Order Inquiries:
Include your order number in all communications for faster resolution.

Returns & Warranty Support:
All warranty claims and returns must be initiated via email. Our team will guide you through our hassle-free process, including prepaid shipping labels for eligible cases.

Feedback & Partnerships:
We value your insights. Share suggestions or business proposals at help@greatbuffalo.store.