Warranty Policy

Last Updated: August 19, 2025

Coverage Scope

Component Duration Covered Issues
Frame 5 years Manufacturing defects causing structural failure
Fork 3 years Material or welding defects
Drivetrain 1 year Non-wear component failures
Wheelset 1 year Spoke breakage/rim deformation under normal use

Exclusions

  • Damage from accidents, modifications, or misuse

  • Normal wear (tires/brake pads/chains)

  • Purchases from unauthorized sellers

Claim Process

  1. Submit Request: Email help@greatbuffalo.store with proof of purchase

  2. Technical Review: Response within 48 hours

  3. Resolution: Repair/replacement within 10 business days if approved

Limitations
Warranty does not cover:

  • Indirect damages (travel costs/lost wages)

  • Cosmetic imperfections (scratches/fading)