Last Updated: August 19, 2025
Coverage Scope
| Component | Duration | Covered Issues |
|---|---|---|
| Frame | 5 years | Manufacturing defects causing structural failure |
| Fork | 3 years | Material or welding defects |
| Drivetrain | 1 year | Non-wear component failures |
| Wheelset | 1 year | Spoke breakage/rim deformation under normal use |
Exclusions
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Damage from accidents, modifications, or misuse
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Normal wear (tires/brake pads/chains)
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Purchases from unauthorized sellers
Claim Process
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Submit Request: Email help@greatbuffalo.store with proof of purchase
-
Technical Review: Response within 48 hours
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Resolution: Repair/replacement within 10 business days if approved
Limitations
Warranty does not cover:
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Indirect damages (travel costs/lost wages)
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Cosmetic imperfections (scratches/fading)
CONTACT INFORMATION
We’d love to connect with fellow cycling enthusiasts! Whether you have questions about bikes, riding tips, or just want to share your cycling stories, we’re here to listen. Your feedback and ideas help us keep the spirit of two wheels alive.
1918 Catalina Dr, Jackson, Mississippi 39204
+1 (313) 767-4855
help@greatbuffalo.store
Customer Support Hours:
Monday–Friday: 8:00 AM – 6:00 PM CST
Saturday: 9:00 AM – 2:00 PM CST
Sunday: Closed