Q1: How long does order processing take?
A: 1-2 business days (excluding weekends/holidays).

Q2: When will I receive my order?
A: 5-10 business days after processing via FedEx/USPS.

Q3: How do I return an item?
A: Email help@greatbuffalo.store within 30 days → Provide photos → Ship with prepaid label.

Q4: When will my refund be issued?
A: 3-5 business days after we inspect returned items.

Q5: What payment methods do you accept?
A: Visa, Mastercard, American Express, PayPal, Apple Pay.

Q6: Can I cancel my order?
A: Yes. Email us before shipment for instant cancellation.

Q7: What does the frame warranty cover?
A: 5-year protection against manufacturing defects (proof of purchase required).

Q8: Do I need to assemble the bike?
A: Bikes arrive 85% pre-assembled. Install front wheel/handlebars/pedals (video guide included).

Q9: How do I track my shipment?
A: Tracking number emailed within 24 hours of shipment.

Q10: What if I ordered the wrong size?
A: One free size exchange within 30 days (item must be unused).